WHAT ARE THE PAYMENT OPTIONS?

Our secure integrated payment processor accepts credit and debit cards.

We do not accept cashier’s checks.

We do not offer PayPal as a payment option.

WHAT IS YOUR BUSINESS ABOUT?

We are a small business specializing in quality Korean skincare products. We offer a variety of beauty and skincare supplies to help you maintain your skincare routine. We strive to provide excellent customer service.

WHAT IS YOUR RETURN POLICY?

Due to the nature of our products, we do not accept returns of opened or used products.

Some products are non-returnable under any circumstances. Please review the product-specific return information before placing your order.

DAMAGED OR LOST SHIPMENTS

EternalBeautyAmerica.com is not responsible for products that are damaged or lost during shipping.

If you receive a damaged package or product, please contact the shipping carrier and file a claim.

Please save all packaging materials, shipping materials, and damaged products until the claim has been resolved, as the carrier may require them for inspection.

If your package is lost during shipment, please file a claim with the shipping carrier.

WHAT PRODUCT DO YOU RECOMMEND?

We do not provide recommendations regarding which product is better or which product is suitable for your individual needs.

Product selection is based on the customer’s personal preference and individual needs. Please carefully review the product description and consult a qualified professional when appropriate.

WHY IS THE PRODUCT VIAL EMPTY?

We strongly recommend reading the complete product description before purchasing and making sure you fully understand what you are purchasing.

Please carefully review the product’s volume, concentration, quantity, and packaging information, as applicable, before placing your order.

WHY WAS MY CALL NOT ANSWERED?

Please make sure you contact us during our business hours: 9:00 AM–2:00 PM EST.

If we are unable to answer your call, please leave a message or contact us by email. We will respond as soon as we can.

We do not provide outsourced 24/7 customer service.

WHY DOESN’T THIS PRODUCT WORK?

Please make sure you are familiar with the product before purchasing and carefully review the product description and instructions.

For products that require professional administration or application, please make sure they are administered or applied correctly by a qualified professional.

Please also allow sufficient time for the product to produce its expected results, as results may vary depending on the product, individual, and method of use.

MEMBERSHIP APPROVAL

New members are required to complete the registration form and sign up using their email address.

Please provide your current and complete information, including your full first and last name. Please do not use initials in place of your full name, as incomplete information may prevent your membership from being approved.

WHY WAS MY MEMBERSHIP NOT APPROVED?

Your membership may not have been approved because the information provided was insufficient, our system flagged the information for review, or you may already have an account with us using a different email address.

Please make sure that all information provided during registration is accurate, complete, and up to date.

​

​

​