Return Policy
If we made a mistake on your order, please contact us. We will send you a prepaid label for the return and will re-ship your correct order immediately.
*Contact us at this email address: eternal.beauty.america@gmail.com Include your name & address, the date of your order, order number and tell us which Product you would like to return. Not all products can be returned, some are not returnable under any circumstances.
*Returns must be made within 10 days of your delivery date if you are requesting a refund.
Refund will be issued as a store credit - personalized promo code.
***Refunds or replacements will be issued only upon our receipt of the returned Product in unused, original condition in the original packaging and with all original labels, tags attached and with original security seals intact.
***Due to the nature of the products we are not accepting returns for opened packages and used product.
*We will only issue a refund or replacement once the original Product has been received by us, thoroughly inspected and photo documented to ensure that it complies with these Terms.
*We are not responsible for damage caused during shipping. All products will be well protected in proper shipping packaging when it leaves our facilities. If you receive a damaged package, you are responsible for contacting the shipping carrier immediately to open a claim.
*Please make sure to record your tracking number because we are not responsible for lost packages.
Claims for lost packages should be opened with the shipping carrier.
*If you have opened, used or damaged the Product, you will not be entitled to any refund.
• You will be responsible for the return shipping costs which will not be refunded.
• All returns will be credited as a personalized promo code.
• Returns and refunds will be processed within 1-2 days of our office receiving your item(s).
*All returns should be sent to the shipping address we specify when we acknowledge your return request by email.
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ATTENTION!!! DUE TO RECENT FRAUDULENT ACTIONS, ALL RETURNED ITEMS WILL BE OPENED IN THE PRESENCE OF OUR BUSINESS ATTORNEY. WE WILL TAKE VIDEO & PHOTOS OF THE PACKAGE AND CONTENTS AND FILE A REPORT OF DAMAGE and MISSING PRODUCTS AND WILL SUBMIT FRAUDULENT RETURNS TO OUR PROCESSOR & THE FBI TO PURSUE INTERNET SCAM / FRAUDULENT ACTIVITY.
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