ETERNAL BEAUTY AMERICA
RETURN AND REFUND POLICY
Last Updated: October 14, 2026
At Eternal Beauty America, we strive to ensure that every order is processed accurately and carefully packaged.
Please review our Return and Refund Policy before placing an order.
1. RETURN ELIGIBILITY
Not all products sold by Eternal Beauty America are eligible for return.
Return eligibility is determined by the specific product's return conditions, as stated in its product description on our website.
Products clearly marked as "Non-Returnable," "Final Sale," or "No Returns" are not eligible for return, even if they remain unopened, unused, and in their original packaging, except where otherwise required by applicable law.
For products eligible for return, customers must submit a return request within 10 calendar days of delivery.
All returns require prior authorization from Eternal Beauty America.
To qualify for an approved return, eligible products must be:
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Unused and unopened.
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In their original packaging and original condition.
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Complete with all original labels and tags.
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Sealed with all original security seals intact.
Submitting a return request does not guarantee approval.
2. NON-RETURNABLE PRODUCTS
Certain products are designated as non-returnable due to their nature, hygiene considerations, storage requirements, or product-specific restrictions.
Products identified as non-returnable in their individual product descriptions cannot be returned or exchanged, regardless of whether they have been opened or used.
Additionally, the following products are not eligible for return:
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Opened or used products.
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Products with broken, removed, or tampered security seals.
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Products that have been altered, damaged, or improperly stored after delivery.
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Products specifically marked as "Final Sale," "Non-Returnable," or "No Returns."
Customers are responsible for reviewing each product's description and return eligibility before placing an order.
These restrictions do not limit any non-waivable consumer rights or remedies under applicable law, including remedies for incorrect, defective, or nonconforming products where required.
3. HOW TO REQUEST A RETURN
To request a return, please contact:
Include the following information:
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Your full name.
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Order number and order date.
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Product name and quantity.
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Reason for requesting the return.
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Photographs, if applicable.
All return requests are subject to review and approval.
Do not ship any products back without receiving return authorization and instructions from Eternal Beauty America.
Unauthorized returns may be refused.
4. REFUNDS AND STORE CREDIT
Approved returns are generally refunded in the form of store credit issued as a personalized promotional code.
Store credit may be used toward future purchases at Eternal Beauty America, subject to any disclosed conditions.
Refunds to the original payment method will be provided when required by applicable law or when expressly authorized by Eternal Beauty America.
Original shipping charges are generally non-refundable for customer-initiated returns, except where otherwise required by law.
5. INCORRECT PRODUCTS OR ORDER ERRORS
If Eternal Beauty America has shipped an incorrect product or made an error in fulfilling your order, please contact us promptly.
Once the error is verified, we will provide instructions and, when a return is required, a prepaid return shipping label.
We will arrange an appropriate replacement or other applicable remedy at no additional shipping cost to the customer.
6. DAMAGED PRODUCTS AND SHIPPING ISSUES
We carefully package orders to help protect products during transportation.
If your package or product arrives damaged, please retain:
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The original shipping box.
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All packaging materials.
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The shipping label.
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The damaged product.
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Photographs documenting the condition upon delivery.
Please contact the shipping carrier to report transportation damage and notify Eternal Beauty America so we can review the issue.
Lost or delayed shipment claims may require an investigation by the shipping carrier.
Any available replacement, refund, or other remedy will be determined according to the circumstances and applicable law.
7. RETURN SHIPPING COSTS
Customers are responsible for return shipping costs for approved customer-initiated returns.
Return shipping charges are non-refundable unless otherwise required by law or authorized by Eternal Beauty America.
If the return results from a verified fulfillment error by Eternal Beauty America, we will provide a prepaid return shipping label when a return is necessary.
Customers are responsible for securely packaging returned products and retaining their return tracking information.
8. RETURN INSPECTION AND VERIFICATION
All returned products are subject to inspection and documentation before any refund, replacement, or store credit is issued.
Eternal Beauty America reserves the right to:
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Open and inspect returned packages.
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Photograph or video-record the opening and inspection process.
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Verify product identity, quantity, packaging, condition, and security seals.
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Compare returned items against original order and shipment records.
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Document discrepancies, missing products, substituted items, or suspected tampering.
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Reject returns that fail to meet the applicable eligibility requirements.
Refunds, replacements, or store credits will not be approved until the returned products have been received and inspected, except where applicable law requires otherwise.
9. FRAUDULENT RETURNS
Eternal Beauty America maintains procedures to identify and prevent fraudulent return activity.
Submitting counterfeit, substituted, altered, used, or intentionally misrepresented products as legitimate returns is strictly prohibited.
We reserve the right to document suspected fraudulent activity, preserve relevant evidence, deny ineligible return requests, and report suspected fraud to payment processing providers or appropriate authorities when warranted.
We may pursue available legal remedies in accordance with applicable law.
10. RETURN PROCESSING TIME
Approved returns are generally processed within 1–2 business days after the returned products have been received, inspected, and approved.
Additional processing time may be necessary if further verification is required.
Store credit will be issued electronically to the customer using the contact information associated with the approved account.
11. RETURN SHIPPING ADDRESS
All authorized returns must be sent to the return address provided by Eternal Beauty America in the return authorization instructions.
Customers must not send products to an address other than the designated return location.
Eternal Beauty America is not responsible for unauthorized returns sent to an incorrect address, except as required by applicable law.
12. CONTACT INFORMATION
For return requests or questions regarding this policy, please contact:
Eternal Beauty America Email: info@eternalbeautyamerica.com
Please include your order number in all return-related communications.
By placing an order with Eternal Beauty America, you acknowledge that you have reviewed and agreed to this Return and Refund Policy, subject to applicable law.